Privacy Policy

Introduction

This Privacy Policy applies to Falak Technologies and its affiliates, referred to as 'FalakTech' and provides information on the collection, use and sharing of your personal information. This includes personal information collected via our websites and portal, our products, services or personal information collected from you directly, such as in person, via telephone or email, or indirectly through third parties in the course of our business. FalakTech supports the right to privacy and understands the importance of protecting personal information and complying with applicable data protection laws. With questions regarding this policy and the processing of your personal information please contact us.

What Data We Collect

The personal information we process about you and how we collect it can vary depending on (a) the product(s) or service(s) you use; (b) how you use the product(s) or service(s); (c) how you have interacted with FalakTech and (d) the personal information that we have obtained from a customer or from a third party with permission to share such information with us. Refer to the table below for more details on the categories of information collected and purposes of use.

Types of information collected Purposes of use
Contact and account registration information
For example: Name, address, email, telephone number, username and password, country and language (collectively “Account Information”)
  • Communicating with you
  • Providing services
  • Personalizing your experience
  • Controlling access to our services and users
  • User authentication and other legal purposes
Financial and transactional information
For example: Credit card, debit card, banking or other payment information
  • Providing services
  • Processing payments
  • Authentication and other legal purposes
Device information and identifiers
For example: The configuration of any device registered for use in connection with the products and services; also IP address, browser type and language, operating system, platform type, device type, software and hardware attributes, and unique device and application identifier
  • Providing services
  • Controlling access to our services and users
  • Personalizing your experience
  • User authentication and other legal purposes
Connection and usage data
For example: Information about files you download, domain names, landing pages, usage activity, content viewed and accessed, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, whether you open an email and your interaction with email content, access times, error logs, URL accessed and other similar information
  • Providing services
  • Personalizing your experience
  • Controlling access to our services and users
  • User authentication and other legal purposes
Other information
For example: Any other information you choose to provide to us directly or indirectly in connection with your use of the products and services or Websites.
  • Communicating with you
  • Providing services
  • Personalizing your experience
  • Controlling access to our services and users
  • User authentication and other legal purposes

Automated Decisions. To the extent permitted by applicable law, FalakTech may collect data in an automated manner and make and use automated decisions about customers in order to provide or optimize the products and services, for security or analytics purposes, to display advertisements and offers based on individual preferences and for any other lawful purpose.

Why We Use Your Data: FalakTech processes personal information to respond to your requests, to provide you FalakTech products and services, including information, support and delivery and access to online resources. Some of the specific purposes of use of your personal information include:

Purpose Examples
Communicating with you
  • Account set up and administration
  • Responding to your requests for information and providing you with more effective and efficient customer service and technical support
  • Monitoring communications for quality and training purposes
  • Providing you with transactional updates and information about products and services (e.g., updates to our products and services, information about your account or information about transactions that you conduct on products and services)
  • In accordance with applicable legal requirements, contacting you by email, postal mail, phone or other means for marketing purposes
  • Gathering feedback and opinions about our provided services (e.g., surveys)
  • When you download position papers or white papers
  • Event registration and participation
  • Notification to users of changes to our products and services
  • Communicating with you about our events, surveys, contests, sweepstakes and other promotions
  • Allowing you to participate in discussion boards or other social media functions on the Website
Providing services
  • Processing and fulfilling your requests using products and services
  • Meeting our contractual commitments to you
  • Engaging in analysis, research and reports to better understand how you use the products and services, so we can improve them
  • Backing up, restoring and archiving data
  • Understanding and resolving reported problems with services or products
  • Recordkeeping and billing
Personalizing your experience
  • Customizing user experience and showing customized content
  • Internal research and development to enhance our products, services and user experience
  • Improving our Website to ensure content is presented in an appropriate manner for you and your computer, as well as improve product and service offerings
  • Administering our Website for internal operations, including but not limited to troubleshooting, data analysis, testing, research, statistical and survey purposes
  • Measuring or understanding the effectiveness of our advertising to you, and delivering or allow our service providers to deliver relevant advertising to you, including interest-based advertising (otherwise known as “online behavioral advertising”)
Protecting our services and users
  • Monitoring, preventing and detecting fraud, such as through verifying your identity
  • Combatting spam or other malware or security risks
  • Monitoring, enforcing and improving the security of our services
Defending our legal rights and compliance with the law
  • Complying with any applicable procedures, laws and regulations
  • Establishing, exercising or defending our legal rights (e.g., to enforce compliance with our Terms of Use, Privacy Policies or to protect our services, users or others)
  • Fulfillment of obligations outlined in any agreements

FalakTech may combine the personal information you provide with information that is not collected directly from you. Data not provided directly by you may be supplied by FalakTech’s vendors and/or partners. Refer to Personal Information Collected from third Parties for additional information. Also, see Cookie Technology section for details on what and how we collect using cookies and similar tracking technologies.

In certain circumstances, if you do not provide us with personal information we need, we may not be able to provide certain products or services or comply with our legal obligations. We will let you know when we need personal information from you and the consequences of failing to provide us with that personal information.

The legal basis for collecting and using the personal information described above will depend on the personal information concerned, applicable privacy laws and specific context in which we collect it, such as:

  • With customer or user consent,
  • Where the processing is necessary for the performance of a contract,
  • Where necessary to comply with law and
  • Where the processing is necessary for the purposes of our legitimate interests, taking into account individual interests. Refer to Table above for list of legitimate interests.

How We Collect Your Data

We collect personal information through various means, for example, via our Website(s), order forms and through provision of products or services, from third-party service providers, customer support activities and at meetings, exhibitions and events (both physical or digital). Your employer, as a customer or partner of FalakTech, may provide your contact information as required to provide FalakTech products or services. We also collect personal information where you or your employer is a customer of a business we may acquire. We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures. The Website(s) may also collect information about your visits to the Website without you actively submitting such information through cookie technology.

Cookies: When you visit our websites, we, or an authorised third party, may store a cookie or similar technologies on your device and browser that collects and processes information about your online activities over time and across different sites. This information might be about you, your preferences or your device, and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. FalakTech uses cookies to collect information about the use of its Website(s), either directly or through third-party tracking providers.

Do Not Track (DNT): Your browser setting may allow you to automatically transmit a "Do Not Track" (DNT) signal to websites and online services that you visit. There is no consensus among industry participants as to what DNT means in this context, and some browsers automatically apply DNT signals by default and therefore do not necessarily reflect our visitors' choice as to whether they wish to receive advertisements tailored to their interests. As a result, like many websites, we do not respond to a DNT signal from a visitor's browser. However, you may elect not to accept cookies by changing the designated settings on your web browser or opting out of the FalakTech cookies. Please note that if you do not accept certain cookies, you may not be able to use all functions and features of our Website(s).

How We Share Your Data

FalakTech may share personal information with its affiliates, business partners (including those who resell or distribute our products and services), service providers (including website, software, infrastructure and application providers), payment gateways, customer service, event/campaign management, cloud hosting providers, credit reference agencies, debt agencies, professional advisors, marketing agencies (including event or promotion partners or sponsors), third-party networks and websites, database providers, backup and disaster recovery specialists, analytics and email providers) and agents working on our behalf.

We may be required to share personal information with a third party or body where such disclosure is required to satisfy applicable law or other legal or regulatory requirement, or to protect the rights or property of FalakTech or others. This can include in response to lawful requests from a competent authority or body and to meet national security or law enforcement requirements.

If all or any part of our business is re-organized or sold to or there is a joint venture with another organization, we may need to provide your information to that organization. We may also be the recipient of personal information when we acquire another organization or a part of their business or enter into a joint venture with them.

Where third parties are performing processing on our behalf, FalakTech will require these organizations to adopt adequate technical and organizational security measures to protect personal information and to ensure the processing of personal information is only performed as instructed by FalakTech and for no other purposes.

Personal information may be processed outside the country of your residence by our affiliates, partners or service providers and agents working on our behalf. The transfer to other countries by FalakTech and its affiliates shall be in accordance with applicable data protection legislation, which may include an adequacy decision or appropriate safeguards. Appropriate safeguards may include: FalakTech and third parties entering into the EU Model Clauses approved by the European Commission.

How We Protect Your Data

Protecting your data, both online and offline, is a priority for us. We have implemented appropriate technical and organizational measures to protect your personal information and ensure a level of security appropriate to the risk.

Links to other websites or locations may be provided for your convenience but do not signify our endorsement of such other websites or locations or their contents. When you click on such links, you will leave the FalakTech website and go to another site. When this happens, a third party may collect personal information from you. Please be aware that the terms of this policy do not apply to such outside websites or content or to any collection of data after you click on a link to a third-party website or location. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy notice of any website you visit.

How Long We Store Your Data

FalakTech will retain personal information for as long as needed to provide the relevant products or services or to fulfil the purposes for which the personal information was collected or as per the specific contractual terms. FalakTech may also retain and use this information for a longer period as permitted or required by law, to comply with our legal, tax or regulatory obligations (e.g., audit and accounting requirements), handle disputes, to exercise or defend claims and enforce our agreements. We ensure that personal information we dispose of is de-identified or destroyed in a secure manner.

Your Privacy Rights

Your local applicable law may provide certain rights regarding the collection, use and sharing of your personal information. You may request from FalakTech access to, correction of, updating of and/or deletion of your personal information, or object to our use of your personal information in certain circumstances, in line with applicable data protection law. Your rights may differ according to your place of residence.

Choice/Opting out of Marketing: FalakTech offers you the choice of receiving different types of communications and information related to our products and services. You may subscribe to e-newsletters or other publications; you may also elect to receive marketing communications and other special offers from us via email. If at any time you would like to change your communication preferences, we provide unsubscribe links and an opt-out mechanism in all our marketing communications or you may contact us.

Note that if you opt out of marketing, you may still receive service-related messages from us (and you may still receive marketing messages for a short period after opting out while we update our records).

GDPR and UK Data Protection Act: Under GDPR and UK data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information:

  • Your right of access
    You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
  • Your right to rectification
    You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
  • Your right to erasure
    You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing
    You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing
    You have the right to object to processing if we are able to process your information because the process forms part of our public tasks or is in our legitimate interests.
  • Your right to data portability
    This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organization to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

Customer data: If your personal data has been submitted to us by or on behalf of a customer to our products and services who is the controller of that personal information and we are the processor on their behalf, you will need to contact them directly if you wish to exercise any rights you may have under applicable data protection laws. If you make your request to us, we will need the name of that customer who submitted your data to us, and we will refer it on to them.

CCPA: The California Consumer Privacy Act (“CCPA”) requires businesses to disclose if they sell personal information. FalakTech does not sell personal information. FalakTech may share personal information with third parties or allow them to collect personal information from our Website, products or services in certain situations, such as where they are our authorized service providers or business partners and have a contract with us, where you consent to or direct us to disclose the personal data to those parties, if you use our Websites or services to interact with those third parties or we are otherwise permitted or required to do so by law. We may also share personal information with or allow third parties to collect personal information from our Websites and apps (for example, through the use of cookies or similar technologies) to help us deliver advertising to you and to make it more relevant to you. This activity may be considered a sale under the CCPA. See our Cookie Policy for information on how to manage these. For details on how to manage advertising, visit Digital Advertising Alliance Consumer Choice. For your mobile device, you can review your device settings: Android devices allow you to opt out using “Opt-out of Ads Personalization” and Apple devices allow apps to include interest-based advertising only if you opt in using the app’s pop-up notice.

Children’s Privacy

FalakTech encourages parents and guardians to take an active role in their children's online activities. Our Services are not aimed at people under 18 and FalakTech does not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we may have collected personal information from someone under the age of 13 (or the applicable age of consent) without proper consent, please submit your complaint in writing to the address found in the Contact Information section.

Changes to this Privacy Policy

FalakTech may update this policy from time to time. If we modify this policy, we will post the revised version here. You should review this page periodically for updates.

If we make a change that significantly affects your rights or, to the extent we are permitted to do so, significantly changes how or why we use personal information, we will notify you by way of a prominent notice or pop-up on our Website.

This policy was last updated in Feb, 2023.